Return & Refund Policy
At Wart Remover, we are committed to providing quality products and a smooth shopping experience. Please read our return and refund policy carefully before placing your order.
1. Return Eligibility
Due to the personal-use nature of our products, we generally do not accept returns or exchanges once the product has been delivered and opened or used.
Returns may be considered only in the following situations:
- You received a wrong product.
- The product was received damaged or defective.
- The package received is missing an item.
- The product received does not match your order.
Any issue must be reported within 48 hours of delivery.
2. Unboxing Video
For damaged, incorrect, or missing-item claims, customers are strongly advised to record a clear unboxing video showing the unopened package, shipping label, and product contents.
This may be required to process a replacement or refund claim.
3. How to Request a Return or Replacement
To report an issue, contact us within 48 hours of delivery through our official customer support/WhatsApp channel.
Please provide:
- Order number
- Registered mobile number
- Photos/videos of the product and packaging
- A brief description of the issue
Our team will review the request and confirm whether it is eligible for a replacement or refund.
4. Refunds
If your refund is approved, the refund will be processed after verification.
For prepaid orders, the approved refund will generally be credited to the original payment method.
Depending on your bank or payment provider, it may take additional business days for the amount to reflect in your account.
5. Replacement
If you receive a damaged, defective, incorrect, or incomplete order, we may provide a replacement product after verification.
Replacement availability will depend on stock and the nature of the issue.
6. Non-Returnable Situations
Returns or refunds will generally not be provided for:
- Change of mind after placing the order
- Product that has been opened or used
- Incorrect application or misuse of the product
- Failure to follow the product instructions
- Results or outcomes that differ from individual expectations
- Requests made after the specified reporting period
- Products damaged after delivery due to customer handling
7. Order Cancellation
Orders may be cancelled only if the cancellation request is received before the order has been shipped.
Once an order has been shipped, cancellation may not be possible.
8. Refund for Failed or Cancelled Orders
If an order is successfully cancelled before shipment and payment has already been made, the eligible refund will be initiated to the original payment method.
9. Contact Us
For return, replacement, or refund-related queries, please contact our customer support team through the contact details provided on our website.
We reserve the right to verify each claim before approving a return, replacement, or refund.
